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The player confirmed receipt of the funds, and we marked the complaint as resolved. The player from Spain faced excessive delays in his withdrawal request, despite his KYC being complete and having previously received quick processing on earlier withdrawals. He was frustrated by the lack of communication and felt the casino was trying to prevent him from cashing out his winnings. The issue was resolved when the player reported receiving his withdrawal after four days of waiting. The Complaints Team marked the complaint as ‘resolved’ and appreciated the player’s cooperation. The player from Germany struggled to withdraw funds as the casino required a Google call for verification but only offered times that conflicted with his work schedule.
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We marked the complaint as ‘resolved’ in our system and appreciated the player’s cooperation throughout the process. The player from Greece had requested a withdrawal less than two weeks prior to submitting this complaint. The issue was resolved as the withdrawal was completed after the player confirmed that no identification was needed and that his account was fine. The Complaints Team facilitated communication between the player and the casino, leading to the player providing alternative documents for verification. The issue was ultimately resolved, and the player marked the complaint as resolved in the system.
The issue was resolved after the player confirmed that the ID verification and payment proof had been accepted, leading to the closure of the complaint. The player from Germany had been waiting for a withdrawal for less than two weeks. However, during the complaints process, the status of his payment changed to “being processed”. We marked the complaint as resolved after the player confirmed receipt of his second payment. The player from Austria initially faced account access issues, but after leaving a negative review on Trustpilot, access was restored.
